Refund Policy
At LandmarkShoes, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer refunds under the conditions outlined below.
1. Eligibility for Refunds
To be eligible for a refund:
- Your return must be initiated within 7 days of the delivery date.
- Items must be unworn, unused, and in their original packaging.
- All tags and labels must be intact.
- Proof of purchase (e.g., order number or receipt) is required.
2. Non-Refundable Items
We do not offer refunds on the following:
- Clearance or final sale items
- Gift cards or vouchers
- Customized or personalized products
- Items returned without original packaging
3. Return Process
To request a refund:
- Contact us via email at [your email] or call [your phone number] to initiate the return.
- Wait for approval and return instructions from our team.
- Package the item securely and ship it to the address provided.
Note: You are responsible for return shipping costs unless the item was defective or incorrect.
4. Refund Processing
- Once we receive and inspect the returned item, we will notify you via email.
- If approved, your refund will be processed to your original payment method within 7–14 business days.
- Shipping fees and transaction charges (if any) are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photo evidence. We will offer you a replacement or full refund at no extra cost.
6. Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank or payment provider.
- Contact your credit card company – it may take time before your refund is officially posted.
- If after following up you still have not received it, please contact us.
7. Exchanges
We only replace items if they are defective, damaged, or you ordered the wrong size (based on availability). Please contact us to arrange an exchange.